Objet D'Art Stuff

We want you to love your purchase from Objet D'Art Stuff! If for any reason you are not satisfied with your order, the following will apply (please read in conjunction with, 'our consumer protection policies':

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Refunds will not be issued under the following circumstances:

• if an item is known to be faulty at the time of purchase and was described as such in store under the product description, or in our communications with you at the time of sale.

• if labels, maker’s marks or anything identifying or adding provenance to an item have been removed*

• an item has been damaged by trying to repair it or getting someone else to do it*

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Online and EMail order sales:

• customers who purchase from us online have the right to cancel an order even if the goods aren’t faulty within 14 days of the date of purchase (whether payment has been made or not)

• we will issue a refund to customers if you’ve told us within 14 days of receiving your goods that you want to cancel. You have another 14 days to return the goods to us once you’ve told us.

• it is your responsibility to arrange and pay for the return of that item, if the item is not faulty. If the item purchased is faulty or not as described on the online shop, Objet D'Art (That's Stuff to You and Me) will reimburse any costs involved.

• we will refund you within 14 days of receiving the goods back in the condition they were purchased in.*

• the refund issued will be the cost of the item only and does not necessarily include packing/delivery costs to send the item to you.

• the refund will be processed using your original payment method

• we do not offer a ’buy back’ service for items purchased from us

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Repairs and replacements

• if you have ‘accepted’ an item, but later discover a fault, we will not repair or replace it, unless required by law.

  Our definition of acceptance is as follows:

  • you have told us you have accepted it (having had enough opportunity to inspect the item before confirming you’ve received it)

  • altered the item

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Items returned by someone other than the buyer:

• we only accept returns from the person who bought the item.

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We recommend this guide as a good source of information regarding the buying and selling of antiques: https://pages.ebay.co.uk/buy/guides/antiquities/