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Frequently Asked Questions

  • How will my item be packaged?
    At Objet d'Art Stuff, we're deeply committed to protecting the environment and promoting sustainability. One of the key ways we do this is by using recycled and reused packaging materials for all items purchased from our website. This conscious choice helps reduce waste, conserve resources, and minimize our environmental footprint. Why We Choose Recycled and Reused Packaging ​ The fashion and home decor industries, like many others, generate significant waste. Traditional packaging often contributes to this problem by using new materials that require energy and resources to produce. By opting for recycled and reused packaging, we are actively working to counter this issue. Our packaging approach supports the circular economy, where materials are continually reused and repurposed, reducing the need for new resources and minimizing waste. What You Can Expect ​ When you receive a package from Objet d'Art Stuff, you might notice that the box, padding, or wrapping materials aren't branded with our logo or look brand new. This is because we prioritize using materials that have been repurposed. While the packaging may vary in appearance, rest assured that it is carefully selected to protect your purchases during transit. Our goal is to ensure that your items arrive safely while minimizing the environmental impact of our packaging practices. Benefits of Recycled and Reused Packaging Environmental Conservation: By reusing materials, we reduce the demand for new resources, helping to preserve natural habitats and reduce carbon emissions associated with manufacturing. Waste Reduction: Our approach helps divert packaging waste from landfills, giving materials a second life rather than discarding them after a single use. ​ Support for Sustainability: Every package we send is a testament to our commitment to sustainable practices. By choosing Objet d'Art Stuff, you're supporting a business that prioritizes the planet's health and future. Our Commitment to You and the Planet ​ We understand that branded packaging can enhance the unboxing experience. However, we believe that the positive impact on the environment far outweighs this. By opting for unbranded, recycled, and reused packaging, we're making a stand for sustainability—and we invite you to join us in this effort.
  • Can I return a product?
    Refunds will not be issued under the following circumstances: if an item is known to be faulty at the time of purchase and was described as such in store under the product description, or in our communications with you at the time of sale. if labels, maker’s marks or anything identifying or adding provenance to an item have been removed* an item has been damaged by trying to repair it or getting someone else to do it* Online and EMail order sales: customers who purchase from us online have the right to cancel an order even if the goods aren’t faulty within 14 days of the date of purchase (whether payment has been made or not) we will issue a refund to customers if you’ve told us within 14 days of receiving your goods that you want to cancel. You have another 14 days to return the goods to us once you’ve told us. it is your responsibility to arrange and pay for the return of that item, if the item is not faulty. If the item purchased is faulty or not as described on the online shop, Objet D'Art (That's Stuff to You and Me) will reimburse any costs involved. we will refund you within 14 days of receiving the goods back in the condition they were purchased in.* the refund issued will be the cost of the item only and does not necessarily include packing/delivery costs to send the item to you. the refund will be processed using your original payment method we do not offer a ’buy back’ service for items purchased from us Repairs and replacements if you have ‘accepted’ an item, but later discover a fault, we will not repair or replace it, unless required by law. Our definition of acceptance is as follows: you have told us you have accepted it (having had enough opportunity to inspect the item before confirming you’ve received it) altered the item Items returned by someone other than the buyer: we only accept returns from the person who bought the item.
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